I paid, but my transaction was not completed. How should I proceed?

Depending on the payment option you use, a transaction may take several minutes to complete. Never close your browser's checkout window or return from a payment that is already being handled by the bank.

If you mistakenly closed your browser and money was taken from your account without completing the transaction, please contact our professionals through a ticket to investigate the situation.

Sometimes our system needs to verify and authorize your payment. You may be required to provide your phone number to validate your payment.

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