We work hard to provide an unrivaled online shopping experience, but there is always the possibility of things going wrong. If you want a refund, please see this page for more information on our refund policies. Complete information on the qualifying parameters and the time frame of the refund procedure may be found here.
Items that Can Be Refunded
Our constant objective is to provide you with various refund alternatives for the majority of games and other purchases. However, keep in mind that some things may be classified as "non-refundable" and hence ineligible for reimbursement. Skins, virtual currency, and consumables are a few examples. Furthermore, it is critical to emphasize that refunds are only available for orders made directly through our website.
If the article hasn't been used, edited, or transferred, all in-app and DLC purchases made on our platform are eligible for game-related reimbursements. Furthermore, certain transactions may be eligible for online self-service reimbursements. Please sign in to your Account on our website, navigate to the relevant Account section, choose Transactions, then, providing the game fits the conditions for a self-service refund, select the "Refund" option to begin the process.
Time Limitations
Refund requests for items and games must be submitted within seven days after purchase, beginning on the day of purchase. It's important to understand that the total playtime for a refund might be up to two hours.
Please keep in mind that "non-refundable" items like consumables, virtual money, and skins are not eligible for refunds.
External Factors
No refunds will be issued for games or other purchases if a user has been banned from the site or has disobeyed the rules. Furthermore, be advised that if Cyberboom.net detects any refund policy violations, your refund eligibility may be endangered. Finally, purchases made on our website cannot be returned due to personal preference or if the item does not meet the minimum criteria for usage on your computer but is otherwise recognized as of excellent quality, as determined during refund processing.
Request Procedure
To begin, please go to the Contact Us page and submit your refund request. For some transactions, online self-service refunds may be offered. Sign in to your Account on our website, navigate to the Account dropdown menu in the upper right corner, and select the correct option from the list to see the Transactions page. Then, if the game satisfies the conditions for a self-service refund, click the Refund option to begin the process.
Guidelines for Refund Disbursement and Consumer Protection
Purchase refunds are provided in accordance with the regular procedure, which entails refunding the original method of payment used for the transaction. It is crucial to remember that this option is not supported by all payment methods. Cyberboom.net and you may mutually agree on other refund distribution options. Please keep in mind that the time required to complete the refund may vary depending on the payment type.
If you live in the European Union and have made a purchase, be aware of how Consumer Protection legislation may apply to you. You have fourteen days to alter your mind about your order, according to these guidelines.
Following your purchase, please contact us in writing as soon as possible to commence the cancellation procedure before the consideration period expires. Remember that downloading or using objects is not permitted during this process. If this provision is violated, we have the right to deny refund requests.
Pricing Policy
If you follow the requirements outlined above, you can return your purchase, receive a full refund, and then repurchase the item at the newly reduced price. It is not considered an infringement on the return policy. However, if Cyberboom.net detects any misuse or exploitation of the refund policy, you may not be ineligible for refunds. Rest assured that this policy exists to provide you the confidence to go about your shopping knowing that your money will only be utilized to buy and play the games you desire.