Help & support

Explore our comprehensive Help & Support section to find answers to your questions and get assistance with any issues you may encounter. Our dedicated team is here to provide you with expert guidance to ensure a seamless experience.

Getting Started

Is an account on the platform mandatory for key purchases?

What does the status of my order mean?

How do I access the key I purchased?

Can I delete my account?

Payment Issues

What are my payment options?

Is there a refund option?

How long does it take for a refund?

How long does it take for the payment to be processed?

Technical Questions

How long does it take to receive the key I purchased?

I get the “Key invalid” message when I try to activate my key.

I get “The key is already used” message. What should I do?

I paid, but my transaction was not completed. How should I proceed?